Terms and Conditions

Last Updated August 30, 2018

Payment Information

At this time, You can choose to pay for your order using either Paypal or with your credit card through Stripe.

If you choose to pay with paypal, you do not need to open a PayPal account to make purchases on this site. You can pay with a credit or debit card through PayPal, the same as you would through any other payment processor.

 

Shipping Information

Shipping addresses cannot be edited once an order is placed. If you enter the wrong address during checkout, please notify me as soon as possible and I will cancel the order for you (as long as it has not already been shipped). After the initial order is cancelled, you can then place your order again, using the correct shipping address.

If you paid with Paypal, your order can only be shipped to the address listed in PayPal on the sales invoice. If you need to ship to an address that is not currently listed in your PayPal account, please add the address to your account before purchasing (you can add multiple shipping addresses to your PayPal account. Please see the PayPal website for more information).

All items are shipped USPS First Class, unless otherwise specified in the item listing. If you would like shipping upgraded to Priority Mail, please contact me for a revised shipping quote before making a purchase.

Domestic (U.S.) packages with a total value of $100 or more will be insured for free. If your order is for less than $100, and you would like your package shipped with insurance, please contact me by using the contact link at the bottom of this page before placing your order and I will create a reserved listing for you with the cost of the upgraded shipping included.

Orders usually ship 1-3 business days after payment is received. However, during the holiday season, order processing may take an extra day or two. If ordering gifts for the holidays, please allow sufficient time for order processing and shipping time.

Custom Orders

I am happy to do custom orders. Contact me using the form on the Contact page if you would like to request a custom order. Please give as detailed of a description as possible of exactly what you are looking for. However, please do not send me a photo of another artist’s work and ask me to copy it as all such requests will be denied.

Once I understand what you need, I will quote you a price based on the labor involved in making the piece and the materials. The item must be paid for in full before I will begin working on your order.

Once an invoice for a custom order has been sent, it must be paid for within 5 business days unless other arrangements were made beforehand. If it is not paid during that time, the custom order will be cancelled. If, for some reason, work was done on a custom order before payment was complete, and payment is not made within 2 weeks of the listing date, the custom order will be cancelled and the item made will be listed and made available to all customers.

Coupon codes cannot be applied to custom orders. If a coupon code is applied during checkout for a custom order, the item will not be sent until the remaining cost of the item is paid in full.

Custom orders may take up to two weeks to ship after payment is made, depending on the complexity of the piece that was ordered.

Refunds and Exchanges

Merchandise returns are only accepted if an item is found to be defective. If it is an item I can re-create I will do so and send the new one. If it is not an item I can re-create I will give the customer a choice of another item from my shop (equal value) in exchange, or a full refund.

The item in question must be returned to me (customer pays return shipping) before I will issue a refund or send a replacement item. If the item is indeed found to be defective, the cost of return shipping will also be refunded.

No refund is given for items that are not defective.

You can use the Contact page to request a return.

If possible, please take a photo of what you believe to be a defect. You can upload it to a file hosting service and send a link to the image in the message. This will make identifying the issue easier and faster.

You will have up to 5 business days after the original shipping date to request a return. Once the return is approved, the item must be mailed within 5 business days of the approval date. It must be mailed with Delivery Confirmation, and a tracking number must be given to me.

I will accept returns only if there are no obvious signs of abuse to the item in question. If it appears the item has been abused in any way I will return the item to the customer AS IS.

There are some items listed in this shop at a reduced rate that have what some may consider to be a defect. These items will be clearly marked, and the reason for the discount will be clearly shown in photos and mentioned in the item description. All such items will be marked as “Irregulars” in the description. All items marked as “irregulars” in the description are non-refundable.

 

Wholesale Information

I do not offer wholesale services at this time.

I do not offer drop shipping.

 

Privacy Policy

Please see the Privacy Policy page for all information pertaining to the data you share on this web-site.

 

Copyright Information

All images, text and other media found within this web-site are the intellectual property of Donna Spadafore and Gailavira Jewelry, unless otherwise noted. Images and links may be shared to social media through the sharing buttons found on various pages throughout the site. Images and other media may not be downloaded and uploaded directly to social media sites from accounts not associated with Gailavira Jewelry without express written permission from Donna Spadafore. It is not permitted to post images and other media found on this site to any other kind of web-site without written consent from Donna Spadafore.

To request permission to post images or other media from this web-site to another web-site, please use the contact form found on the Contact page.

 

Abuse

Abusive language or behavior will not be tolerated on this site. Anyone found bullying another person in blog post comments or in any other area of the site where user comments are permitted will be banned from using this site. If the user has an account on this site, the account will be closed/deleted.